Due to safety and hygiene reasons we do not accept returns or exchanges. If you have found a fault with your item, please contact us within 7 days from when your item was delivered. Additional information regarding the fault may be requested. Issues will be dealt with on a case-by-case basis. Note that returns will not be granted for items that have not been taken care of properly. Please refer to our care instructions below.
Yes, Wicked Laine offers wholesale to retailers. Please email us with details about your store, and we will endeavour to get back to you as soon as possible. In the meantime, please follow our Instagram @wickedlaine for product photos and announcements. Currently, exclusive stock is available at Kenzie Collective.
Processing & Delivery Times|
Orders will be processed and mailed within 1-3 business days. Delivery times will depend on Australia and International Post estimates. Please note that express shipping is available for domestic shoppers who wish to receive their items sooner.
Due to COVID-19 Australia Post is experiencing delays. Please check their website for further information https://austpost.com.auShipping|
$8.00 flat rate shipping within Australia and standard shipping is free for orders over $50.00. International Orders receive free shipping for orders over $70.00 AUD. International shipping rates vary from $15.00-$28.00.
Items will be posted via Australia and International post. All parcels will include a tracking number. Buyers are responsible for any customs or import taxes that may apply. Wicked Laine is not responsible for delays due to customs or parcels lost by postal services. If your parcel is lost we will try to assist you with lodging an enquiry with Australia Post. Wicked Laine will not be held responsible for packages that are not collected from Australia Post Offices/Depots. If the package is returned to Wicked Laine, the customer will be responsible for shipping costs to resend the item.
Please do not hesitate to contact us if you have any questions or concerns.