FAQ'S

Refunds & Returns|

Due to safety and hygiene reasons we do not accept returns or exchanges. Due to the nature of these earrings being handmade some inclusions and inconsistencies can occur. The website photography tries to capture each unique item as accurately as possible. However, limitations and differences in mobile devices, cameras and computer screen technology can alter the image when viewed. If you have found a fault with your item, please contact us within 5 days from when your item was delivered. Additional information regarding the fault may be requested. Issues will be dealt with on a case-by-case basis. Note that returns will not be granted for items that have not been taken care of properly. Please refer to our care instructions below. 

Care Instructions|
* Handle with care, as I can be fragile.  
* Items can be cleaned with a slightly damp cloth.  
* Do not expose to an excessive amount of water (e.g. swimming, showering).  
* Avoid exposure to chemicals (e.g. aerosols, perfumes, cosmetics, lotions).
* Store in a dry, cool & clean place that does not get too much sun exposure.
* Be mindful of how you store your earrings, as sharp objects may scratch its facade.
* Do not store earrings loosely in a handbag, purse or suitcase. Instead, place earrings in a container or dedicated travel holder (e.g. Bon Maxie Bon Voyage Kit).
 
Wholesale & Stockists| 

Yes, Wicked Laine offers wholesale to retailers. Please email us with details about your store, and we will endeavour to get back to you as soon as possible. In the meantime, please follow our Instagram @wickedlaine for product photos and announcements. Currently, exclusive stock is available at Kenzie Collective. 

Processing & Delivery Times|
Orders will be processed and mailed within 1-4 business days. Delivery times will depend on Australia and International Post estimates. Please note that express shipping is available for domestic shoppers who wish to receive their items sooner.

Due to COVID-19 Australia Post is experiencing delays. Please check their website for further information https://austpost.com.au 

Shipping|
$8.00 flat rate shipping within Australia and standard shipping is free for orders over $50.00. International Orders receive free shipping for orders over $70.00 AUD. International shipping rates vary from $15.00-$28.00. 


Items will be posted via Australia and International post.  All parcels will include a tracking number. Buyers are responsible for any customs or import taxes that may apply. Wicked Laine is not responsible for delays due to customs or parcels lost by postal services. If you believe your parcel has gone missing, please contact Australia Post directly with your tracking number. Domestic customers can select a signature on delivery option. Should you require your parcel to not be left unattended you can select the Standard + Signature option for $11.00. This will mean that if you are not home your parcel will be sent to a nearby postal collection point. Wicked Laine will not be held responsible for packages that are not collected from Australia Post Offices/Depots. If the package is returned to Wicked Laine, the customer will be responsible for shipping costs to resend the item.

Please do not hesitate to contact us if you have any questions or concerns.